Added on August 8, 2013
Ray Collis
Buyer Psychology , change , Customer Adoption , fear , Fear of Change , Sales Skills , Sales Success
Your customer’s fear of change could lengthen the sales cycle and maybe even jeopardize the sale. However, if handled correctly it can be an ally in winning the sale.
Added on July 14, 2013
Ray Collis
Buyer Emotions , Buyer Motivations , Buyer Psychology , Buying Process , Needs Analysis , Sales Process
Is Your Needs Analysis Only Scraping The Surface?
What if your needs analysis is only scraping the surface? It may be effective in capturing a detailed list of product requirements and functional specifications, but that is not enough. Too often the buyer’s more fundamental underlying needs and motivations remain hidden.
Added on June 25, 2013
Ray Collis
Buyer Psychology , Choice Theory , Choices , Options , Sales Proposals
Choice is good. That is a fundamental principle of western economics. However research now suggests that the choices contained within your sales proposals and quotations can have an important role in determining success.
Added on June 25, 2013
Ray Collis
Anchoring , Buyer Psychology , Buying Decisions , Choice Theory , Decision Variables , Framing The Decision , Nudge , Sales Proposal , Social Comparison
Your customer will weigh up the alternatives and select the the best price-value mix, right? Well, perhaps not always.
Research suggests that there is less rational-analytical dimension to the choice-making process. More importantly it shows how the seller can use this to sway the buyer’s decision.
Added on May 23, 2013
Ray Collis
Buyer Psychology , Buying Process , Nudge , Nurturing , risk , Short Term Benefits , Social Comparison , Solution Selling , Using Psychology To Sell
More information is simply not enough to get the buyer to across the line – we all know that. If it was then we would write longer proposals and provide more detailed product sheets. In this insight we will use the latest buyer psychology to examine how to nudge the buyer towards a decision.
Added on May 3, 2013
Ray Collis
Buyer Psychology , Buying Decisions , Cognitive Research , decision bias , economic man , emotional decisions , rational decisions , science of choice
Today we have a better understanding of how people make decisions. That is thanks to a emerging science of human decision making. Influence and persuasion once an art is now a science.
Added on November 30, 2012
John O' Gorman
Buyer Creativity , Buyer Imagination , Buyer Psychology
A sales person can provide the buyer with all the information in the world, but if the buyer can’t imagine the seller’s solution in their business there will be no sale. Capturing the buyer’s imagination is an important part of winning the sale. We traditionally associate imagination with poets, writers and artists, yet it plays […]
Added on November 18, 2012
Ray Collis
Buyer Psychology , Buying Decision , Cognitive Ease , Deal Closing , Decision Context or Environment , Impediments To The Sale , Processing Fluency , Sales Proposals
Many sellers are unknowingly doing things that make it harder, rather than easier for the buyer to buy. They are making simple mistakes that have the potential to turn a straight forward nod of the head from the buyer into a puzzled frown. As a result they are unnecessarily over-complicating and slowing progress towards a […]
Added on July 26, 2012
Ray Collis
Buyer Psychology , Buying Decision , Buying Process , Opportunity Management , Procurement , Sales Cycle , Sales Process , Sales Techniques , Sales Training
Today’s buyers are slower to decide and that makes sales cycles longer. That sounds like a statement of the obvious, but it is actually grounded in our most up-to-date understanding of the workings of the human brain. Scientists Reveal The True Speed Of Buying You don’t need to understand cognitive science in order to know […]